S6 Poor Service

<p>Took my S6 edge in under warrenty 5 weeks ago.</p> <p>Fisrt they said it was the main board took a week.Got it back problem oersisted.Took it back the it was the screen.Took it back.Then it was the main board again.l told them i now want a new phone as there was something fundamentally wrong with the phone.It has now been two weeks again ( all abd all 5 week without a premium R15000 ohone.I still pay oremium rates on my contract yet do not have my device to use it.</p> <p>The Manager kept telling me that it is Samsung policy,frankly speaking sir"that is not my problem"as a flagship store you are the brands image and if i were you i would make sure that i get the right peoople on my contact list at Sumsung then so that you can deliver a service.</p> <p>They need to be educated about consumer law and consumer rights because they obviously have no idea.I have been a long standing suporter of Samsung-but after this experience i would rather stick with apple when it comes to cellphones and LG on other appliances.</p> <p>To the manager"your concept of a flagship store is not unique other brands also have them and the difference is they are outperforming you when it comes to service"</p>