Poor Service Delivery

My cell phone has been into the Samsung store in Sandton four times in a space of 4-5 months, concerning<br> power problems. I received an sms that I need to pay in R6000 to repair the phone. When I called to query why I need to pay in, firstly I was told that I have used up all my free repairs and that's why I need to pay. When I explained that the phone has been coming back for the same problem, they just turned around and said that they knew nothing about that and that I must just pay to get the phone repaired. Well that's not all then I get transferred to the so called manager, whom then says to me that actually the phone has water damage and that's the reason that I must pay, but what is strange is that I am getting two different answers from the same company, so who do I believe? To put the cherry on top, when I sent my driver to collect the phone, the guy says that I must pay R150 before I can take the phone because I have rejected the quote, but no where does it state that there is a handling fee, when questioned he said, very ARROGANTLY \ did you read the terms and conditions". So to cut a long story short Samsung can get stuffed as I have been a loyal supporter of your brand"""