Poor service

We attended the vip evening last night at the gateway store, purchased a Samsung TV and were told to collect it at the Durban warehouse the next day only to get a phone call that there is no stock at the warehouse. We must wait 3 days or go fetch it in Ballito Hirsch store. Such poor, inefficient service the sales staff only interested in taking your money and creating an inconvenience to all involved as we arranged a driver to collect it at the warehouse today, they told us they are unable to send it to the warehouse for us to collect as arranged we need to drive to Ballito.