Poor service

I am very ****ed I bought a Samsung smart tv and my screen went blank I had it repaired at the Samsung smart card centre in century city a few months after that the tv did the same thing the couriers collected my tv they had my tv laying in a warehouse for more than a week they never called me or gave me any sort of feed back when I called they told me my screen was cracked and just sent the tv back I then took it in again to the smart care and the declined my claim. Reason being the screen is cracked but my tv was mishandled by Samsung workers I spoke to several people at the call center a assistant by the name of Lyndie and the manager preveer I phoned several occasions and was promised a call back but no one called me back they said they couldn't advise me what's going to happen because they needed to do an investigation but nothing was done it's been 3months later and I'm still waiting for the call the employers at Samsung are very pathetic and I'm very ****ed off i won't advise anyone to buy the brand Samsung because in future should you have problems with the goods they'll make you out to be a **** they still have my tv and not saying anything...

I'm very ****ed