Pathetic after sales service, even from HEAD OFFICE, as well as false guarantees

<p>I have a Samsung phone, that kept giving me a lot of issues. Like the battery that only lasts about 6 hours, the phone gets so hot that some times you literally cannot touch it, it restarts itself about 5 times a day, the power button (also the lock button, so it makes it even more difficult) gets stuck, so the phone then cannot turn back on again. Every time you open the camera, the phone restarts. It stopped vibrating. </p> <p>So, I took the phone to the Samsung shop in Sandton City. They told me that they have to send it in,and replace the whole inside of the phone, and that that would solve all the problems. </p> <p>Wrong. I got the phone back, and the only problem that was actually repaired, is the vibrating part. The rest got worse in actual fact. </p> <p>Now, another problem I have, is that when I bought the phone, I was told that the battery along with the phone was guaranteed for 24 months, and that any time in that period the battery starts to give trouble, I just take it in and they will replace it free of charge. </p> <p>Yet the assistant in the store when I took it in for the repairs, said that it was now only 12 months. There was a paper on the counter saying this model was for 24 months, so I asked him why does the paper say 24 months, but he is telling me it is only 12 months? To which he rep**** "it was 12 months, but it was recently changed". How is that possible? How can you sell something with a certain guarantee and then halfway through make it less? </p> <p>My phone was 3 days past 12 months when I brought it in, and he just said he cannot help me seeing as they have changed it to 12 months. </p> <p>So, after all this, and the fact that my phone gives more issues after the so called repairs than before, I emailed the store 4 times to express my concern and ask what can be done. All 4 of my emails were ignored. I then contacted the head office, saying that I did try to get into contact with the store in question, but I am being ignored. The head office then phoned me to ask what the problem is, after which I explained my situation. I sent 2 more emails to the head office after that to ask what is now going to be done, and again I am being ignored, by the head office this time. I put one star in my review, but only because I am forced to give a star rating. In my opinion they deserve 0 starts. </p> <p>I am so disappointed. Samsung has such a good brand name, and they throw it away becuase of simple mistakes like this.</p>