BK
Bertus K

1 reviews | Active since Jun 2021

02 Feb 2022, 13:44

Overheating Samsung S21

Good day i just want to say I'm not happy, I am using the Samsung S21 5G SM-G991B/DS 256GIG Mobile phone, Samsung doesn't care about there clients and don't always respond to clients asking for help, I am so frustrated, the phone keeps overheating when you use the camera for video call or long periods of recording, i am talking so hot that you cant even hold it, it shuts down and you have to wait for it to cool down.

I use my phone for site support and remote support which video calling is a necessity.

Really Samsung I think you should recall all this s21 and give the customers what they pay for not a oven. and be so kind and answer people on threads about you faulty products not just give lame excuses on what to try and fix your faulty devices.

Below is the links of all the reports and give me a solution and fix my oven phone.

https://www.reddit.com/r/GalaxyS21/comments/onqrdn/s21_overheating_problems_and_battery_drain/

https://r1.community.samsung.com/t5/galaxy-s/samsung-galaxy-s21-ultra-overheating-during-video-call/td-p/***8

https://eu.community.samsung.com/t5/galaxy-s21-series/s21-ultra-overheating/td-p/***

I believe I will get a respond with a for sure fix not just a 10 min fix, I want a device that's working, Not something that your engineers took a shortcut on.

0
Replies (1)
BK
Bertus K's update12 Oct 2023, 20:08
Reviewer Update
And more than a year later I'm still sitting with this **** phone, and Samsung with there **** customers service didn't even reply