No Response/Poor after service

<p>I booked my Galaxy 6 Edge in at East Gate Samsung on the 8th January 2017. The said that their technicians will look at the phone and let me know what the problem is. I got no Response from them. I tried numerous times to phone them, the phone will ring and no one will pick up. On Friday the 13th I got hold of them, I waited for a few minutes for them to find my phone and the lady said that at that same time we are speaking they are looking at my phone and will contact me as soon as they are finished. It is now the 18th and still no response. If you phone them, the phone will just ring and no one will pick up. I stay in Sasolburg and can’t just drive through to go and check on my phone. I can’t believe that your after service is so poor. </p>