No feedback no working phonelines

Hi,<br> <br> I have handed my wife's S6 phone into the Brooklyn Samsung store on the 29th of October for repairs, I was told that the repair should take between a week to a week and a half, up until today I haven't received any feedback on what is the status on the phone. The next issue is none of the numbers advertised on the website is working also I have send mails with my query to both the store and your customer care department without any response.<br> Can a person from Samsung please contact me with the status of the repair, this is the reason why I am brand loyal to Apple and not to samsung due to the lack of service.<br> <br> Regards<br> W.Busch