No customer service capabilities

Horrible customer service and terrible attitude of consultants and managers. My QLED smart TV decided to start giving problems at exactly 24 months old. I called beginning of December to query and the consultant did a reset of my entire TV. A week and a half later I called again and was told my TV is out of warranty, so I demanded they refer to my previous queries.

I was given a time frame of Friday 3 January (due to public holidays) and when I called yesterday I was told that they are short-staffed and a technician can only come to me on Thursday 9 January. This wasn't acceptable and I asked for someone to call me to fix the situation. A few hours later I got a call telling me that a technician would call me today to arrange an appointment. Its now 12.37 and no one has contacted me yet. I called a few minutes ago and was told that I just must wait till the technician phones me as they call 1 hour prior to call out. So my question is when will this happen... an estimated time would suffice. I had plans with my kids that now have to be cancelled due to their lack of communication and absolute no care in the world attitude.

I own many Samsung products around the house, but I will most definitely not be buying Samsung in the future!