Letter of complain

Tshidi Hlobo 37 Juliana Street, Discovery Ext 3, 1709 Ontdekkers Park, Florida *** *** 12/08/24

Samsung Electronics Co.

Dear Customer Service Team, I am writing to express my disappointment and frustration with the Samsung 45L Convection microwave I purchased from your company on 22/09/23. Despite being a loyal customer, I have experienced significant issues with this product's performance and quality.

The microwave's handle is faulty, and the door seal is compromised, causing microwave to be dysfunctional. These problems have made the product unreliable and inconvenient to use.

I have tried to troubleshoot and maintain the microwave according to the user manual, but the issues persist. Given the product's poor performance and short lifespan (only a few months), I request a replacement or a full refund.

My purchase details are as follows:

· Product Name: Samsung 45L Convection microwave · Purchase Date: 22/09/23 · Purchase Location: Expert Diamond Corner · Receipt Number: 4123

I hope your team will address this issue promptly and provide a suitable solution now. Please contact me at *** to discuss further.

Thank you for your attention to this matter.

Sincerely, Tshidi Hlobo