lack of assistance and false promises

<p>On the 2nd of November we bought two samsung phones cash from samsung east rand mall which we found out afterwords is part of the edcon group, and at the time there was a special that a free tab is given with the purchase which till today has not been received.</p> <p> </p> <p>My phone stopped working and has been submitted to Ssscelular which is a authorised repair agent for samsung and as proof of warranty they require a delivery and dispatch dates from the samsung store where we bought the phones.</p> <p> </p> <p>However the consultant at the samung branch in east rand mall was very unhelpfull and did not know how to access this information.</p> <p>Leaving it there we left the store and when looking back at the agent he hit his fist against the door with the thoughts of assaulting and or intimidating us because he did not know how to do his job.</p> <p> </p> <p>This type of behaviour and attitute is appauling.</p> <p> </p> <p>I would like it very much if a senior manager of the samsung or edcon group can contact me to firstly get the tabs that were promised to us and secondly assist us with the information the agent require to do the repair on my phone.</p> <p>I would also like to take the matter further against samsung for ************ of their employee at east rand mall. Legal/******** for ************.</p> <p> </p> <p>The whole incident can be viewed on the cctv cameras which occured on the 13th in the morning.</p> <p> </p> <p>Your assitance in this regard is of great assistance</p>