I NEED FEEDBACK, ON PROGRESS, AND WHAT TO EXPECT -

Hi<br> <br> I'm am at a loss for words with poor quality service from Samsung Care. I have had no feedback whatsoever after being promised to receive feedback in 48 hours. Obviously your processes are not customer focussed and neither are the people working at your Care Centres. <br> <br> It's impossible to get through to your Care Centre on the numbers in the mail below. I had the horrible experience of having to call your Care Centre below and speak to Clara Pensolfine. Her lack of knowledge and unwillingness to assist is beyond me. You would think that someone that works at Samsung would know how to speak on a telephone.<br> <br> Please contact me urgently<br>