Horrible unacceptable Services

<p>Since the introduction of Samsung galaxy flagship devices , I got hooked having had owned a number of this devices, I was pleased with the devices until relatively recently when my phone stopped working and booked it in for repairs at Samsung eatgate shopping mall sometime in June of the current year. Upon booking my device I was advised by the store assistant, that the store was currently out of repair parts and that my phone would be fixed and ready for collection in a few days.A week later my phone had not been repaired and as I was travelling at that time, i hoped the store would contact for collection of my device which never happenned,fast foward, on the 23 of July a certain gentlemen called me to inform me that the store experienced a ******* on the 22 of July and that my device was regratably amoung those taken and asked me to blaclist my device and provide the store with my ITC number which i did.the repalcement as per communications would suppossedly take about a week and when that window passed I visited the store where the store employee informed me that they a currently in discussion with they insurance provider and that the phones would be replaced once all details had been varified, that was the beginning of August, a few weeks later i went to the store and the store assistant told me that they are currently awaiting for deliveries of the devices (perhaps from MARS I think) in my subsequent enquries the story remained the same and got informed the store could not provide any further details,I finally got in touch with the regional manager of the store who promised to facilitate my claim asap,(still waiting on her).Upon further inquiries the store Employee offered me an S4 which I declined, mind you the store had promised to replace my ****** note 3 with similar or current offering, I haven`t had a phone in the last 4 months not some much as a lend phone and have gotten nothing but false promises and excuses,I am appauled at the level of services and the manner in which the store handles it`s affairs,for such a reputable brand like Samsung this is unacceptable,the manner in which they treat people is totally distasteful and dents the image of the brand.</p>