Frustrated and highly disappointed

Samsung Call Centre brought about huge frastraction. I bought a side by side fridge from a local supplier and was advice that any issues will be attracted to by acall agent for trouble shooting and if not resolved will be referred to Technician. Well... I called Saturday 15/02/2020. Logged a call. Agent cut call while I gave my address details. I called back immediately. Different agent answered and l was told shift changed and no one available to assist. Spoke with Tumi Monu, and he asked me to call back. I suggested to hold on because matter urgent.... Foodstuffs defrosted. Prince Mhlope then took the call and ecscallated the matter with the aim that a technician will be appointed or attend to matter today. I was advised sms will be sent to me. Sadly no sms. No call or visit from Technician. Received call late evening from Prince advising that call logged on Saturday was cancelled. No explanation. Still no sms. New requested logged which will take 3 days. I am frustrated and disappointed! Huge waste of money ant time. No professional... Not riable service or product