JO
Jennifer O

1 reviews | Active since Aug 2012

05 Feb 2019, 16:00

False Service

I took my Samsung tablet to Samsung Canal Walk for repairs . They booked it in for repairs and never informed me they do not have their own technicians instead sent my tablet to We Fix without my consent. I agreed to pay R180 for checking what was wrong with my device not knowing it's not going to be repaired by Samsung technicians. Three weeks passed not hearing anything from them and I decided to go and enquire about my tablet that's when I was informed that my tablet is at we fix I must go to we fix and pay R180 for checking what was wrong with my tablet. I was very shocked and angry reported this to the manager who asked the lady who served me why she didn't inform me that they out source they do not have their own company technicians. I have a very bad history with We Fix I want my tablet back and I am not prepared to pay we fix R180. I took my Samsung tablet to Samsung thinking it's gonna be repaired by Samsung technicians not we fix technicians.I paid We Fix R2900 for an iPhone repair which is now a toy .. day light ******s.

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