Don't hand in a phone at Samsung/Fairtrade Solutio

*** GJ Jacobsz ***<br> Email was sent to Fairtrade on 2015/06/11 and Jamie promised to respond on 2015/06/22 - still no response.<br> My son's phone was submitted on 07/04/2015.<br> For 6 weeks we tried phoning, not getting through to the Samsung Brooklyn store. Their email address is also wrong on their website.<br> The service we have received is really not acceptable.<br> Eventually I went into the store this Saturday and they contacted us to say the phone arrived there on Tuesday.<br> Now they have repaired the screen which was not our instruction and we sit with a bill of R1900.<br> They want to send the phone back n ow to put back the old screen. How is this possible.<br> Please contact the store and sort this out or call me.<br> I need this resolved otherwise I will go to HelloPeter to report Fairtrade Solutions as well as I have reported Samsung.<br> We need this phone on Saturday with no excuses.<br> I expect to hear from you within the next hour as I have phoned *** with no success as well.<br> <br> <br>