Disgusting service samsung eastgate

I'm literally sending in Samsung eastgate and not being helped, i gave my number a week ago and they said they would call me when the S9 wireless chargers are in stock. They on the shelf and I was not notified. The manager Micheal was at the entrance play with the other staff like a child when I walked in I have been in your store 20min with help I'm utterly disgusted with the service. At Samsung eastgate