Disgusting service

SAMSUNG EASTGATE..Worst possible service ever!!! sent my S6 in for repairs over a week ago for not charging. I am left having to follow up daily to find out how long it is going to take to be repaired. and to be told continuously that they waiting for parts. When I eventually loose my sense of humor I get the truth, now apparently the LCD screen is cracked, funny it wasn't cracked before it went in, and I must pay as it's no longer under warranty!! I never received a quote or notification, and even when you book your phone in for repairs notes are made on the faults, so where did this cracked screen come from now???? WHY do I have to pay for something that wasn't broken in the first place???? note to self when upgrading avoid SAMSUNG.. or is it just SAMSUNG EASTGATE that is the problem!!!!!