Customer Service

My Wife phone was handed in to see if the repairs falls under the Samsung warranty. Afterward we were informed that it doesn't fall under warranty and that we have to pay a amount of R 3700+-. After receiving advise on from the Samsung that we should contact our service provided and discuss the claim we did.<br> <br> We paid the amount that was due to Samsung as per there request and was insured that the part will be ordered and delivered on Thursday and that i should call them to confirm this. Friday morning my quote was cancelled and no part has been ordered. I was informed that the Part will arrive on Friday afternoon and the would be contacted by Jeffery on Friday afternoon Nothing happened. Called on Tuesday 09h00 morning once again i was informed that the part has not been received and i would be contacted by Jeffery this didn't materialized. Called again at 13h00 and Clara the call center agent advise me that the parts has arrived an that will be called by Jeffery regarding this matter I asked to confirm the contact number for me and she provided the number for the phone that is in there repair shop.<br> <br> Shocking service