Come on Samsung, I know that you can do better that this.

Good day

I hope you are well.

Sadly, the platforms I have used to right the wrong that has happened to me has resulted in me not having faith in your brand or that you care about your customers in South Africa.

Have you had time to look at the customer complaints and dissatisfaction on various social media platforms, "Hello Peter" being one of them?

It would make for an interesting read, and I wonder if Samsung International treats there customers the same?

Honest customers are treated as if they are ********s and somehow trying to de***** Samsung when it is clearly Samsung who is at fault here...since when do customers not matter?

Recently I have had the misfortune to deal with your escalations department, I say misfortune as no one went out of their way to assist or go the extra mile to assist me. In these difficult times one would expect a brand such as yours to actually care....this has not been my experience, and I will shout from the rooftops until I am heard. The person I dealt with was rude and intent on getting his point across rather than understanding the situation I find myself in.

It's not about the promotional watch anymore...it's about principal. Why do retail giants think it's okay to bully the customers that keep them in Business?

My name is Eileen Jacobs, and I may seem like a nobody from nowhere important, but I matter, the situation I find myself in matters and Samsung could have done better....in fact they should do better.

I implore you to please intervene and right this wrong.

I entered a contract with a service provider for a A55 and was meant to receive buds and a watch, the watch is being withheld because on claiming for it I supposedly click prepaid instead of contract....please bear in mind I was told it was a simple process, and I should just claim.

Based on my selection I am now told I cannot receive the watch which was the whole idea when I decided to take out this pre paid contract.

Please could you assist. Could you prove me wrong by actually caring about your customers.

Kind Regards