Bad Service Samsung Menlyn

I baught a Samsung S21+ on the 27 January 2021. As part of the promotional gifts I received the ear buds and tag as well as the R1000 off the screen care protection. I visiting the Samsung Menlyn store on 21 February 2021 which was in the 30 day period of registration to query about how to go about registering for the screen protection and receiving the R1000 off as the option was not available when I tried to do it. The guy at the store asked me to email him my promotional gift with the Ref no. and he would follow up on it and give me feedback the next day. I did not receive feed back and contacted Samsung on the 27 February 2021 only to find out that this was not escalated with them and the 30 day period has expired on the 26 Feb 2021. It is disappointing to see that this store has such *********** employees!