bad service

<p>Good Day,</p> <p>I took in my Samsung S6 edge phone for screen repair on the 05th January 2017 to Samsung Rosebank store, and to date I have note received it. I was told that I will receive it after 1 -2 weeks the latest. I called samsung on the 17th Jan 2017 at 14:03 to follow -up, but I was informed that the phone has still not been repaired. What I dont get is that I have to keep on following up on them as no one get back to me or updates me with the status of my phone. I am not happy with the service as this is a contact phone and will have to pay for it at the end of the month, and it will not make sense for me to pay for something that I did not make use of.</p> <p>regards<br />Sebolelo <br /> ********** 272</p>