Bad service

<p>I booked my phone for repairs by the Samsung store in Canal Walk 3weeks ago and the last time I heard from them it was when they informed me that they were waiting for parts and after that it was silence. So when I went to the store to check up on the repair I found an empty desk informing me that they had moved and I had to call the number on the notice for further details and I took down the details and called the number and spoke to a lady that was very rude over the phone telling me I need to go fetch my phone by Prestage Business Park and I asked whether was it fixed or not and why they never informed me that they were moving and the lady told me it was a short notice and they had to move immediately and I need to come fetch my phone repaired or not. I than took a drive to this place and when I got there, they were packing telling me that they were moving to another location and I asked why do they keep moving without informing customers and Samsung is just telling us where to go!. and my phone wasnt where I was sent and the people there told me that Wayne Peters ( he works for samsung apparently) had came to collect the phone from them but today I went to Samsung and they telling me they dont know who Wayne Peters is and they also dont know where my phone is and theres nothing they can do because the people that were fixing the phones were 3rd party and they gave me a number where all the numbers they had given me only one number worked and the rest just rings with no answer. I need the phone its been 3weeks and thats the only phone I have.</p>