Bad service

<p>I went a few times too the Samsung Shop at the Grove Mall Pretoria as well as the Samsung Shop at Carnival Mall regarding a screen repair for my Samsung S6 Edge. They have told me repeatly that they will let me know when hey have received the screem. They took my contact details. Im now waiting a two months for them to let me know that they have received a screen. Im not satisfied with both the branches at all as this is unacceptable as a Samsung customer. How long can it take them to received a screen if they tell you every week they have ordered it and it will arive in the week and if you phone them it is the same story all over? How are you supposed to repair your phone with such bad service?</p>