Bad customer service failed response

On the 19th Jan 2018, I took my phone for assessment to the branch of Samsung located in Tygervalley. As i was advised it would take 3 working days to get a response back. I understood the time needed as it was a Fri so I waited till the following wed the 24th Jan 2018 and have been calling in every day since that day, it has been nothing but excuse after excuse and failed callbacks after failed callbacks it was advised that the reason why was taking so long was due to the fact they are waiting for parts to be delivered now I did not ask for the phone to be fixed but only assessed. So I fail to see why this excuse was being used and to this day when I call back by the gate we are very busy and we cannot take your call or no response on the phone line. I find this very unacceptable I have been a loyal Samsung customer buying products from TVs to phones to almost every product that they provide now I have never had any problems till now and you can imagine that a company that has such a high reputation to treat customers with such blatant disregard for the fact that they are a loyal customer to not give them any feedback on the allocated time I am writing this complaint feeling that it is needed for consumers to understand that the Tyger Valley Samsung branch repairs department is not working to the standard of what Samsung stands for and if there is any response to this I do not want any compensation or anything like that but merely to have my phone assessed and potentially repaired.