A move experience from hell

<p>I used Samaritan Movers for a move from Dunkeld West in JHB to Bryanston in JHB last Friday. In addition to moving services I requested carpet cleaning and general cleaning services and packaging services which they offer. I paid 80% upfront. On move day they were due at 9am. At 9.30 I got a call saying their truck broke down and they arranging alternative transport. At around 12 they had still not arrived. When trying to call their numbers just went to voicemail. I was at this point convinced this was a ****. I as a result went to buy packaging materials from Boxman and started packing my belongings. At 3.45pm they arrived in a rubble removal flat bed truck. They packed my things in such a rush without taping them up and my belongings were falling out the boxes. They packed them on the truck so high and irresponsibly and put a net over to keep it in place. By now it was after 5pm. The rules of my new complex were that I had to be moved in by 5pm. I had discussed this with Karen from Samaritan movers before hand. The truck had to follow me in my car because the driver did not know the route and as they did not have space on the truck I had to transport 4 of their workers to the new premises. In addition I had to pay the one worker's taxi fare as they did not have money for him to get home. We arrived at my new complex after 6pm and they only finishedo unpacking my goods after 8pm. The whole experience was so stressful and the company was so unprofessional. The workers were smelly and no cleaning services were provided to me. Nevertheless I was asked for the balance of my payment in cash which I refused. I would not recommend this company to anyone. I couldn't even get hold of the boss Adrian the entire day as his phone just went to voicemail. Do not use this company even if they promise low rates or to better your quote. They are awful</p> <p> </p>