SO
Sinéad Otto

1 reviews | Active since Apr 2018

29 Jan 2021, 11:33

SALUTE SECURITY POLOKWANE A NO GO!!!!!

We've been with Salute Security for over 2 years. In that 2 years, we had multiple break-ins at our premises where we had a loss of R12 000 worth of equipment. They don't go in the premises to check if someone is still there. They phone you to come and check it out. We've always paid them on time, but with Covid 19 almost forsing our business to close down, we missed a few payments. We tried to ask for relief from them, which wasn't given to us, so then I made an arrangement to pay our outstanding amount on the 15 January 2021. They came to remove their systems a week before then(after said arrangement) without contacting me to notify me. My staff had notified me. I paid the full amount I owed them last week, now they are demanding a removal fee of R2553.83. I refuse to pay that!! I've also spoken to Candice about the issue at hand as I feel it's very unfair of them. I won't recommend their services to anyone.

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Replies (4)
Salute Security
Salute Security's reply10 Feb 2021, 11:40
Official
Hi Sinead, 

We are sorry that you feel that you were not treated fairly during this situation. Could you please send the details of the person whom you made the arrangement with to *** as we have no record of that discussion, so we can resolve this matter for you. 
SO
Sinéad Otto's update11 Feb 2021, 09:23
Reviewer Update
Good day. As mentioned in my above review of your company. I've spoken to Candice and made telephonic arrangements, whereby I was informed that it would be updated on the system. I also would like to know why you reported my report as false information? I can be contacted by *** or by ***.Like · Reply · Delete · 19m ·
Salute Security
Salute Security's reply11 Feb 2021, 11:04
Official
Hi Sinèad, 

Kindly note that we have been advised by our legal team so cease all communication, as it has been brought to our attention that you are not the contract holder and have no authority on the account. 

The authorized account holder can contact us for any further information required.    
SO
Sinéad Otto's update11 Feb 2021, 18:50
Reviewer Update
Good day. It was infact myself that signed the contract between Blessing's Haven Pre-school IvyPark and Salute Security upon installation. I'm also infact the co-owner of Blessing's Haven Pre-school IvyPark and have been communicating with you throughout our contract period.