Salon Dog East London

Where is the mentality when it comes to service?Isn't the customer always right? My mom was accused of owing money to the owner of the dog parlor stating that she only pays R80 when it is suppose to be R85 so this "owner" told my mother that she had added up all the times we took our dog there and that we now owe R85. She accused my mom without having looked at her financial records and only after did she phone back to say now we have R5 in credit? How does that just happen? on top of it all,the lady was so rude,she told my mom that she doesn't care and its our doings if we would like to use her service again. And we definitely won't! If you can't run a business in a professional manner then this is what happens,more people should hello peter or complain because its not only this experience but the service mostly in East London is an absolute disaster!! Please also remember it doesn't cost a thing to be kind and smile!If you can't do that,you in the wrong industry!