Salomon Online - Poor Customer Service

It is with great disappointment that I learn of Salomon's tedious process with regard to the exchange of my garment purchased online. The Salomon exchange process appears seamless and efficient, but unfortunately it is not customer friendly. My garment was returned in-store at the Salomon Concept store with the store manager Pedro, last Wednesday morning. I was fine when Pedro indicated that he will have to courier the garment to the DC, and the correct size will be dispatched to me (the customer). He further sent an email to DC Customer Service namely Mlungisi, confirming assessment and excahnge of garment. Little did I realise that the garment had to be first delivered to the DC, and only then would the exchange be facilitated, it is as if the Salomon do not trust their Store Manager's judgement in assessing an exchange item, and has to further be assessed by the DC staff, before the correct garment can be dispatched to the customer. All in all this is a zero rating for Salomon as far as their online return / exchange process is concerned. Further to the above, Salomon has the customer's money and the garment, with the exchange process of approximately two weeks to facilitate the exchange, inefficiency of the highest to Salomon, supposed to be an international brand!