jR
jaco R

1 reviews | Active since Jan 2013

10 Oct 2015, 17:01

Salomon does not honour their warranty

I bought a pair of Salomons 3months ago in JHB. the sole started to peal so I looked up their warranty wich clearly states that should there be a problem you must take them into your nearest store.I did this and went to Cape Union Mart in kollanade wich gave me excellent advise to take them to Salomons own brand store in Menlyn as this would speed up things.<br> I went there and spoke to both Thebogo and Klaas who rudely said it's not their problem and I must return them to where I bought them.this is an international brand with a clear warranty,what if I bought them while in their home country France?? Do I need to fly back there??<br> From a Legal point of view their warranty is clear on this matter.Thebogo in all his wisdom told me when you buy a Toyota it's not toyota's problem if there is a deffect,it's the dealers problem.Now this statement is far from right and I think Salomon should see customer care from Toyota for some advice and mayby give their staff better training as they are an embarresment to their company.<br> There is also no place on their website to lodge a complaint,wich speaks to me about how much aftersales service you can expect from them

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