****py after sales service.

I finally received an answer to my query from Salomon (albeit through the distributor) about my X Ultra shoes which I bought in August last year. They won't entertain any claim as they say the problem is wear and tear. Well, the problem occurred after only 6 months (just before lockdown) and it took them another 6 months to get the shoes. (and then 2 months to respond.) I wasn't looking for new shoes, just for my 6-month-old pair to be repaired. The fancy lacing system Salomon used doesn't work on one of the shoes because the metal clasp pulled out. I think its a design flaw! My attitude from now on? Never another pair of Salomon shoes, ever again!!