Poor quality and bad service

Beware of poor-quality products and terrible service. I bought a pair of Wings Flyte 2 on special and after 8 months of weekend wear, they developed holes in the back. Salomon will not exchange them, despite the 2 year ‘warranty’, as they are an older model and I bought them on sale.

Stuart Clemiston (Retail Manager) told me, in email “Nowhere does Salomon stipulate a shoe is designed to last two years” and that the warranty is not a guarantee, despite their own policy stating “SALOMON products are guaranteed against all manufacturing or material defects”. Their warranty says that they will “replace or repair the product at no charge” but this is not true. Clearly, from other reviews, quality is a problem.

Bruce at Nicolway doesn’t offer any assistance and can’t even explain his own policy. Jackie Moore, Marketing Manager, doesn’t respond to email and between Bruce and Stuart they basically say it is my problem that I bought a model they discontinued when it was on special.

Had great service from New Balance with a sole problem a few years back, the service from Salomon is really poor in comparison and look at the other reviews here and on Facebook to see that my story is not an isolated case.