POOR AFTER SALES SERVICE

This is about actually about Trappers Online, and especially since the onset of the Covid 19 pandemic, but as they sell Salomon products, and Salomon are aware of my issue with their product, I'm reviewing Salomon too. I have been a customer of Trappers since it started in Pietermaritzburg way back in the early 80's. Last year I purchased a pair of Salomon X Ultra hiking shoes online through Trappers. In March this year, just before the lockdown, one of the lace clasps on the shoes came out. The shoes were only about 6 months old. I notified both Salomon and Trappers but because of the lockdown I was happy to wait. Once the lockdown eased I found it almost impossible to get any response from either Trappers or Salomon. Eventually, in August, after threatening some blackballing through social media, I was contacted by John_Michael of Trappers and arrangements were made to collect my shoes for repair/replacement. I may add that I also purchased another pair of Salomon shoes in the interim (I love the shoes). Since then I have not been able to raise anyone again to find out what has happened about my shoes. No one responds to my emails. So, I have decided I will no longer purchase anything from Trappers Online again, nor will I buy any Salomon products. They got 2 stars from me, but one star is for the good service I used to get.