Paid order not delivered

I ordered and paid for shoes on 22 November I have sent countless e-mails, and called a number of times I have still not received the shoes, and had a pair of socks delivered to me at 7.45am on Christmas Day, as an apology- but no shoes I have repeatedly asked for a call with management , but it seems that they are not interested in contacting me I am now being offered a 10% discount on my next purchase - but still no shoes delivered getting on for 2 months after I paid for them. And no management involvement