Bull**** exchange policy

My mom received a beautiful pair of hiking shoes for her birthday 10 days ago from her lifelong friend who lives in Mpumalanga. Her friend purchased the shoes in nelspruit in a size 9, and double checked that if my mom, who lives in Jhb, needed to change sizes, she could do so at any Salomon store in jhb. They confirmed that they do nationwide exchanges at Salomon stores.

My mom needs a smaller size, so naturally we go to the Salomon store in Nicolway....

We walk in, 6 employees standing around, leaning on the racks, and till. No one greets us or even offers help. We then proceed to ask for the exchange for a smaller size. They then informed us of their idiotic “policy”, whereby you have to email customer service, submit the slip, ask permission to exchange, get a reference number and receipt and then you may exchange. They said if we wanted to change them, we would have to go to the MPUMALANGA mall. What bull****. What kind of policy is that. We had the slip, the shoes in untouched condition, in the original box AND bag. And they said no to an exchange.

So not only did they refuse to exchange the shoes. But they were rude, unhelpful, and their customer service was disgusting, like I said, no one greeted or even stood up from their lazy, unhelpful a*ses.

I have no words for my disgust, anger and overall dissatisfaction for Salomon. We will exchange my moms shoes.... and that is the last time we ever buy any Salomon ever again.