Pathetic service

I ordered multifocal sunglasses a while back. When I went to collect my glasses the first time the prescription was incorrect, so they had to request new lenses. The second time I went to contact my sunglasses there was a problem in that the lens would not fit in the frame so there was a gap between the lens and the frame. I was told that it is not a problem as nobody will see the gap and that it cannot be fixed. This is the service I received from Hilde and the owner. How can a business deliver such pathetic service? I now wait in anticipation for the next chapter.