Terrible Experience

Our Company went to Sakhumzi for our year end function on the 9th of December and it was a absolute disaster!!! We had reserved a private dining area for 60 people and I had dropped off some simple table decorations the day before which they agreed to set up for us before arrival. When we arrived at the venue the place was packed beyond capacity in my opinion. They only allocated tables and chairs for our party to accommodate about 40 people and the table settings were a mess, It looked like someone started with it and just left it half way. When asking them to bring extra tables and chairs we were told that there weren't any left because they were fully booked out. This left us, the guests, running around the place trying to find chairs for everyone to sit on. We took any chairs we could find, all mismatched and some broken. When we all finally had seats (after about an hour) and the function could start, it got even worse. I explained to the lady beforehand that we will be working with a ticket system for the drinks. Each staff member will be allocated 3 drinks tickets and they will give their ticket to the waiter, who in turn will bring them their drink. I have to also mention that we were only allocated 2 waiters to serve 60 people... not nearly enough in my opinion. The waiters started taking the drinks tickets from our staff but this was so poorly managed that by the time that we had to leave some people still had not received their first round of drinks, and those who did, received drinks without glasses. They would just come put a bunch of cans and bottles on a table and walk away, leaving our staff to try figure our who the drinks belonged to. I asked to speak to a manager multiple times and each time someone else would rock up, so I dont know how many managers this place has. But each time the manager would apologise profusely about the mess and promise to rectify it immediately and then disappear, never to be seen again. They were obviously greedy and took way more bookings than their infrastructure could handle. This was our first year end function after Covid and all the staff was so excited for the event but we all left extremely disappointed. I cannot believe that a famous tourist destination like Sakhumzi could be so ill-prepared for an event that they should be able to do with their eyes closed.