Exceptional assistance

I recently encountered an issue with my member portal whereby I couldn’t sign in and obtain invoices for membership fees. I grew quite frustrated as various cases had been opened and resolved without the actual problem being addressed. On Friday, 10 March, I had the privilege to again be helped by Kgotso. Whilst I was explaining that the issue had not been resolved he phoned the relevant IT department and explained to them that my issue had not been resolved yet. Today, Monday 13 March, my problem has finally been resolved all thanks to Kgotso and team. He ensured that he phoned me prior to closing the case to ensure that I am happy with the results and that my problem has been resolved. His kindness, patience and attitude really impressed me. Thank you Kgotso, you made life much easier.