1 reviews | Active since Jun 2020
SAIBA NOT HELPFUL WITH REFUNDS
So I paid R 360 for a SAIBA membership foolishly. Within 10 minutes of that error I contacted my bank to return the amount back to my account.
I was advised by my bank to rather contact my service provider to request a refund seeing as the money hadn't cleared.
I did as I was advised. This was last week Thursday or Friday. Actually on the 29th May.
The whole weekend until today I've been sending emails back and forth but with no assistance.
I even sent my Proof of payment so that they would know which bank to return it to.
I've been immensely impacted by COVID-19 as are most South Africans. I have no source of income and find it ridiculous that I have to justify why I would like my money back.
It's not like I requested a refund after a day or so. I did it within 10 minutes of the payment going off in my account.
Can someone please help me with my request.
Kindly note that there are processes and procedures that we follow before we process a refund. After receipt of your refund form on the 4/6/2020, your payment was processed on the 5/6/2020. In the future, if you are unclear about the process please escalate it to the relevant manager.
Kindly note that there are processes and procedures that we follow before we process a refund. After receipt of your refund form on the 4/6/2020, your payment was processed on the 5/6/2020. In the future, if you are unclear about the process please escalate it to the relevant manager.