Continued Frustration and Unsatisfactory Service from SAIBA

This marks my second public complaint against SAIBA, an unfortunate testament to the ongoing issues I've encountered. Despite previous attempts to seek resolution, my experience continues to deteriorate, prompting me to warn others considering their services.

Communication with the representative, Nomvula, has been unproductive and elusive. My direct questions are often met with vague responses or irrelevant invoices and statements, failing to address the core of my concerns. Repeated requests to escalate the matter to a senior authority have gone unanswered, leaving me in a perpetual state of limbo.

Further aggravating the situation are undisclosed "mandatory support fees" I've been charged. This term was never mentioned during our initial agreements, nor is it referenced anywhere on their website, reflecting a lack of transparency in their business practices.

Additionally, I have an outstanding credit from an overpayment at the SAIBA academy, which, despite numerous queries, remains unapp**** to my account. This lack of attention to a simple financial transaction casts doubt on their operational efficiency and customer service commitment.

The designation application process, which I was led to believe would be straightforward, has proven to be a long, 6-month ordeal fraught with unexpected hurdles and additional, undisclosed costs. The lack of clarity and accuracy in their advertised prices is misleading and unfair to consumers.

In conclusion, the service provided by SAIBA falls egregiously short of professional standards. If I were to treat my clients with a similar disregard, I doubt my business would sustain itself for long.