1 reviews | Active since Sept 2009
ZERO support at Pastel Online for weeks.
I have been trying to contact Sage Online via phone for weeks and via their online support tickets with no joy. Nobody answers the phone and I sit on hold, there is no reply to my support tickets that I have sent in. I need assistance with the new VAT codes and my VAT return is a month late. I have spent a fortune on phone calls sitting on hold and I am furious. What am I paying a monthly fee for if there is ZERO support available? I am absolutely livid.
I will be sharing this on social media.
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team