ZERO CUSTOMER SERVICE !

We have been with Sageone online since the beginning of the year. Their online chat support has always been excellent !

Since lockdown their online support structure has changed ie there is NO online chat function. You need to email “support” and hopefully they respond. If you phone then you have to wait for ages for someone to assist.

It is a pity that they are not looking after their customers even though we are still paying the same price for less service.

At what stage will Sageone decide to go back to having the original online support that we signed up and paid for ?

Sage was down for most of Monday 23 November which affected our business as we could not invoice, no notification, automates message, explanation or apology was given to us at all ! Shocking service all round !