Zero assistance with account query

I have an unresolved account query - it has been weeks. I keep receiving once-off unhelpful responses of extremely poor quality...and then nothing further. I have contacted several people, several times. Zero (helpful) responses. Zero assistance. Please contact me urgently. Contacts = Malatji, Reamogetse ; Mogoje, Keabetswe ; Annah Tsagane ; Albert Maboya ; Alicia Moodley ; *** ; *** ; *** ; etc etc etc.