YOUR PASTEL COVER HAS EXPIRED WHEN IT HAS NOT!!!

Whenever I call in on the number ***, I follow the prompts to go through to support, and it constantly says YOUR PASTEL COVER HAS EXPIRED, even though our cover is UP TO DATE. It then automatically transfers the call to the sales team. I have raised the query on numerous occasions with both the sales team and support team and simply been told that their technicians are working on the issue.<br> <br> It is extremely frustrating to have to provide my customer number twice when calling in, not to mention on occasion the sales team transfers me back into the IVR system, meaning I end up back at the sales team to be transferred AGAIN to the support team.<br> <br> Apparently the IVR system picks up from the incoming telephone number whether the cover is expired or not. If this is the case please link this telephone number *** to this customer number 304544.<br> <br> I am hoping this channel will spark some sort of response, which is acceptable, as I have failed using the direct approach!