YOU ARE *****ING FROM US!

If i could give zero stars to Sage, I would. I have been trying for 10 months now to resolve a billing inquiry for sage payroll. Last year we were grossly overcharged with the amount of employees we had. We have never exceeded 50 but were being charged for 60 and 70. This was during covid and a very difficult time for hospitality businesses. You are now refusing to credit my account and are now essentially *****ing that money from us that could pay a wage for a staff member. I have been liaising with Keabetswe Mogoje as well as Juan Derks-Stander but they have offered me no assistance what so ever, i have to send at least 5 snarky emails before i even get a response from them which is never helpful or offering a resolution. I have called your call center many times and also am promised assistance, but never get any! Please advise how I can get this resolved.