WORST service EVER

I have NEVER received the level of service i received from sage, our Standardbank card does not want to do online payments, so we did EFT TWICE for our monthly subscription R600.00, saying that they DO NOT accept EFT payment we made a plan to pay the R300.00 from another card, asking us to send proof of banking details and the proof of payments so that they can refund the money, AFTER 20 emails NO REPLIES , NO CALLS, NO RESPONSE, we are just being ignored !!!! you cant even try and phone them because you hold for hours and they just keep on putting you thru to someone else everytime they eventually answer the phone!!! HOW DO ON RUN YOUR BUSINESS LIKE THIS???? Come on people catch a wake up please!!