DJ
Dillwyen J
1 reviews | Active since Aug 2019
28 Jan 2021, 10:21
Worst invoice program
Problems doing just basic invoices for days now. Please can someone recommend another invoice program?
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Replies (1)
Sage South Africa's replyOfficial
28 Jan 2021, 11:18Good day Dillwyen,
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
SBCA | Statement - 28/01/2021Heidi LambertonSage Business Cloud Accounting customers are experiencing intermittent issues within the service and when trying to access it. We understand the frustration this is causing, especially during month-end. Multiple teams continue to work on restoring the service alongside teams from our partners and service providers. We are sincerely sorry.
SBCA | Statement - 27/01/2021
Update | 27/01/2020 | 11:30am
Following our update this morning, we have seen a dip in service quality which our team is addressing. Many customers are accessing the system successfully, although we are aware that others are experiencing issues. Some customers experienced delays when sending emails from within the system; this has now been resolved. Bank feeds are working, but customers with large bank feeds will experience issues. Our advice to customers with data heavy bank feeds is to delay accessing the bank feeds function while we address this as a priority issue. Other functionality including issuing invoices and running tax reports continue to work normally. We will continue to provide updates on Sage City.
Heidi LambertonFollowing work completed overnight, customers are able to login to Sage Business Cloud Accounting. The service is running at a good speed, and we continue to route all users to the MyWorkspace page while we optimise it further. All functionality, including issuing invoices and running tax reports is available from there.
To date, 71% of customers who need to run tax reports ready for a tax submission at the end of this month have done so. This compares to 79% at the same point in the last tax period. During that period 35% of customers completed their tax return 24/48 hours before the deadline, suggesting that all customers who need to will be able to file tax returns before the deadline of midnight on Friday 29 January.
We’ll keep monitoring the service to ensure it is accessible by all users and plan to make additional improvements tonight. We will provide further updates here.
You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
SBCA | Statement - 28/01/2021Heidi LambertonSage Business Cloud Accounting customers are experiencing intermittent issues within the service and when trying to access it. We understand the frustration this is causing, especially during month-end. Multiple teams continue to work on restoring the service alongside teams from our partners and service providers. We are sincerely sorry.
SBCA | Statement - 27/01/2021
Update | 27/01/2020 | 11:30am
Following our update this morning, we have seen a dip in service quality which our team is addressing. Many customers are accessing the system successfully, although we are aware that others are experiencing issues. Some customers experienced delays when sending emails from within the system; this has now been resolved. Bank feeds are working, but customers with large bank feeds will experience issues. Our advice to customers with data heavy bank feeds is to delay accessing the bank feeds function while we address this as a priority issue. Other functionality including issuing invoices and running tax reports continue to work normally. We will continue to provide updates on Sage City.
Heidi LambertonFollowing work completed overnight, customers are able to login to Sage Business Cloud Accounting. The service is running at a good speed, and we continue to route all users to the MyWorkspace page while we optimise it further. All functionality, including issuing invoices and running tax reports is available from there.
To date, 71% of customers who need to run tax reports ready for a tax submission at the end of this month have done so. This compares to 79% at the same point in the last tax period. During that period 35% of customers completed their tax return 24/48 hours before the deadline, suggesting that all customers who need to will be able to file tax returns before the deadline of midnight on Friday 29 January.
We’ll keep monitoring the service to ensure it is accessible by all users and plan to make additional improvements tonight. We will provide further updates here.
You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply28 Jan 2021, 11:18
Official
Good day Dillwyen,
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
SBCA | Statement - 28/01/2021Heidi LambertonSage Business Cloud Accounting customers are experiencing intermittent issues within the service and when trying to access it. We understand the frustration this is causing, especially during month-end. Multiple teams continue to work on restoring the service alongside teams from our partners and service providers. We are sincerely sorry.
SBCA | Statement - 27/01/2021
Update | 27/01/2020 | 11:30am
Following our update this morning, we have seen a dip in service quality which our team is addressing. Many customers are accessing the system successfully, although we are aware that others are experiencing issues. Some customers experienced delays when sending emails from within the system; this has now been resolved. Bank feeds are working, but customers with large bank feeds will experience issues. Our advice to customers with data heavy bank feeds is to delay accessing the bank feeds function while we address this as a priority issue. Other functionality including issuing invoices and running tax reports continue to work normally. We will continue to provide updates on Sage City.
Heidi LambertonFollowing work completed overnight, customers are able to login to Sage Business Cloud Accounting. The service is running at a good speed, and we continue to route all users to the MyWorkspace page while we optimise it further. All functionality, including issuing invoices and running tax reports is available from there.
To date, 71% of customers who need to run tax reports ready for a tax submission at the end of this month have done so. This compares to 79% at the same point in the last tax period. During that period 35% of customers completed their tax return 24/48 hours before the deadline, suggesting that all customers who need to will be able to file tax returns before the deadline of midnight on Friday 29 January.
We’ll keep monitoring the service to ensure it is accessible by all users and plan to make additional improvements tonight. We will provide further updates here.
You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
SBCA | Statement - 28/01/2021Heidi LambertonSage Business Cloud Accounting customers are experiencing intermittent issues within the service and when trying to access it. We understand the frustration this is causing, especially during month-end. Multiple teams continue to work on restoring the service alongside teams from our partners and service providers. We are sincerely sorry.
SBCA | Statement - 27/01/2021
Update | 27/01/2020 | 11:30am
Following our update this morning, we have seen a dip in service quality which our team is addressing. Many customers are accessing the system successfully, although we are aware that others are experiencing issues. Some customers experienced delays when sending emails from within the system; this has now been resolved. Bank feeds are working, but customers with large bank feeds will experience issues. Our advice to customers with data heavy bank feeds is to delay accessing the bank feeds function while we address this as a priority issue. Other functionality including issuing invoices and running tax reports continue to work normally. We will continue to provide updates on Sage City.
Heidi LambertonFollowing work completed overnight, customers are able to login to Sage Business Cloud Accounting. The service is running at a good speed, and we continue to route all users to the MyWorkspace page while we optimise it further. All functionality, including issuing invoices and running tax reports is available from there.
To date, 71% of customers who need to run tax reports ready for a tax submission at the end of this month have done so. This compares to 79% at the same point in the last tax period. During that period 35% of customers completed their tax return 24/48 hours before the deadline, suggesting that all customers who need to will be able to file tax returns before the deadline of midnight on Friday 29 January.
We’ll keep monitoring the service to ensure it is accessible by all users and plan to make additional improvements tonight. We will provide further updates here.
You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Best regards,