Worst accounting program and technical support

Spent 40 minutes on the phone after sending emails to SAGE One Accounting support team and receiving no response. Absolute worst accounting system I have ever worked on. Support team have no clue what they are doing and could not tell me what the problem was even after 40 minutes on the phone. Now I must send another email which with my whole story again and then it will get escalated. It's like they appointed random people and just placed them in the technical support division not giving them training or any knowledge on how their systems actually work. I am having issues with the bank feed setup where it doesn't pull through all my transactions and they have no idea why. And on some of my companies I have to enter the authorization details every week it seems. They sold me a product with different functionalities and promising me a good service but now I wish I moved over to a Xero. Absolute worst decision I have made was to move to SAGE Accounting.