1 reviews | Active since Jul 2017

19 Jul 2017, 21:41

wont stop billing me

<p>I cancelled my account on line and deleted the company that I hosted on their platform and searched for a way to "cancel" but couldnt find anything. They gave a warning about deleting all my data and not being able to recover. After deletion i have still been billed. I called the call centre and the lady said they dont have the ability to see if a company has been deleted on their system and if they could they dont have the time to monitor what companies are deleted. Instead i need to ********** to request that my debit order is cancelled! No where was this ever told to me and she said if that didnt happen I would always be billed even though I had no company registered on their system! Shocking I cant believe it.</p>

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Replies (1)
Sage South Africa
Sage South Africa's reply20 Jul 2017, 14:00
Official

Dear jan-pickard

Thank you for sharing your feedback. Our office was in contact with you to resolve the matter and to arrange a refund for the period in question. Thank you for reaching out and we trust we've resolved the matter to your satisfaction.

Kind Regards

The Sage One Team