Why not 24/7 cutomer support?

I own a distribution company that operates from 5h00 6 days a week.

We have had numerous problems with Sage this month:

1) Twice we had to manually adjust date settings as work-around for a bug fix 2) Today I was suddenly asked to register the package again.

I cannot get hold of any support service to assist early mornings and Saturdays if I have a system problem'.

Surely a company of Sage's size should have 24/7 customer support, as the businesses that use their software (and pay handsomely for it) do not all run in normal business hours?

This is not acceptable!